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Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider

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Improving Your Communication Skills Articles From Our Blog

  • Finding a Common Frame of ReferenceThumbnail

    Finding a Common Frame of Reference

    30 April 2024
    Instead of categorising people based on differences like gender, race, age, and personality traits. Finding a common frame of reference suggests focusing on similarities, rather than differences, to foster understanding and connection among people.
    Finding a Common Frame of Reference We need to find a "Common Frame of Reference" which unites people. Categorising People We are taught to categorise people into different "types". Then we spend time trying to recognise and deal with each type. But rather than splitting people into different types: Man-woman; Black-white; Young-old; Introvert-extrovert; Visual-auditory-kinaesthetic; bosses-workers; etc.; why not instead focus o...
    Continue Reading >
  • Investigative vs Ordinary ConversationsThumbnail

    Investigative Vs Ordinary Conversations

    23 April 2024
    Conducting investigations entails the skill of adeptly gathering and analysing information to unearth facts, resolve issues, and arrive at informed decisions. It's imperative for professionals to master the art of framing conversations accurately.
    What are the Differences between Investigative vs Ordinary Conversations? The key to successful investigations is knowing the differences between ordinary and investigative conversations. Here are three: 1. Goal focused vs Drifter conversations Investigative conversations don't drift, they are goal focused. Ordinary conversations drift, touching on a mix of topics casually. This relaxed style is great for a general e...
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  • How to be an Effective CommunicatorThumbnail

    How to be an Effective Communicator

    2 January 2024
    Effective communication ensures clear understanding. Misunderstandings, confusion, and errors arise when we fail to convey our message accurately. We look at the ways to make ourselves more clearly understood.
    How to be an Effective Communicator The primary purpose of communication is to make ourselves always clearly understood. If we cannot make ourselves understood, then our communications will be fraught with misunderstandings, confusions and errors. Here are six ways to make ourselves more clearly understood: 1. Speak in Affirmative Language Divide language into two parts: affirmative and negative...
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Customer Reviews

Here are a selection of reviews for our training courses.

  • The course content was very good, clear and interesting. Feel like I have a lot of tools in my tool box! The trainer was fun, friendly and a delight. His presentation was easy to understand, engaged in getting to know us. Felt at ease to talk openly.

  • The the informational booklet really useful when going through the course content. Helps to retain information and is a great reference tool for back in the workplace. The Trainer was really positive, engaging and kept my attention throughout. Would highly recommend again for future courses.

  • I found the 8 Part SMART, Conflict Management and Continuous Improvement Cycle to be the most beneficial parts of this training course. In relation to the trainer's presentation, I enjoyed how both days were done via flip chart. The trainer knew what he was talking about. Very interactive and personal. The trainer and training content definitely exceeded my expectations. I will refer this course to my colleagues. Best training course I have attended.

  • The course content was interesting and very broad. We covered a lot of subject matter during the course. The trainer's presentation was excellent, very clear and concise. Interesting and charismatic.

  • The course content has give me a better insight into the way I would like to be perceived as both a colleague and a manager. The trainer, Chris, came highly recommended and I hope to act on everything he has taught me over the coming weeks, months and years. Thank you.

  • The course content was very informative, made you think about how you may change the way you work and approach things in the future. I can see benefits from taking this course. The trainer's presentation was very good, thorough, plenty of content, well explained.